How can we help?
Answers to common questions, plus step-by-step guides for getting the most out of Plena.
Frequently asked questions
Getting started
How do I create my first event?
From your dashboard, click New event and follow the six-step wizard: details, location, schedule and speakers, tickets, review, and publish. You can save a draft and finish later.
Is there a free plan?
Yes. The Starter plan is free and lets you run real events. Pro and Enterprise add higher limits and advanced features, billed monthly.
Tickets & payments
Which currencies can I sell in?
USD, EUR, and MAD. You choose the currency per ticket type, and fees are shown clearly before you publish.
When do I receive ticket revenue?
Payouts are handled by our payment provider on their standard schedule. You can track orders from the event's dashboard at any time.
Day of the event
How does QR check-in work?
Every attendee gets a QR pass when they register. On the day, open the event, go to Attendees, and scan passes from a phone to check people in instantly.
What is the live page?
A mobile-first page your attendees open to see the current schedule, venue map, and your notifications — in their own language.
Account & billing
How do I change my plan?
Go to Settings → Billing to upgrade, downgrade, or cancel. Changes take effect at your next renewal and you keep paid features until then.
How do I get more help?
Email us at support@plenaevent.com and we'll get back to you within one business day.
Guides
Short, practical walkthroughs of the things organizers do most.
Create your first event
Walk through the six-step wizard from blank to published.
Set up ticket types
Add free and paid tiers, pick currencies, and set quantities.
Run QR check-in
Scan passes on the day and watch attendance update live.
Import your guest list
Bring attendees, speakers, or sessions in from a spreadsheet.
Read your post-event report
Understand attendance, revenue, and what to repeat next time.